Getting Started
How many live receptionists can take our calls?
We have a wide network of associates, spread across the United States to ensure there will always be someone ready to take your call.
We analyse call volumes on an hourly basis. This lets us estimate the required number of associates to be assigned to handle your calls.
To place a specific request for dedicated call answering associates-- call us at 1.800.461.8520 or email customercare@answerforce.com
How do you know what to say?
Our team of Account Managers will work with your business to build the ideal script for your account based on your unique business needs.
Our live receptionists are trained to take the script as a guideline and improvise if needed to offer maximum value to your business.
Give us a call at 1.800.461.8520 or email us at customercare@answerforce.com
How can I get my custom script set up?
There are 2 simple ways you can do this:
You can always call us at 1.800.461.8520 if you want to make a critical update or add a new promotional message to your script, your Client Account Manager would be able to assist you proactively on any account-level updates.
You can also email us at customercare@answerforce.com with your call script if you already have one ready.
Please note that it might take between 1 to 3 business days to process your request. Check your email regularly during this time as we may request missing or additional details
What are your business hours?
Our live receptionists are available to attend your calls 24 hours a day, 7 days a week, 365 days a year. We will be supporting your business even when you're closed for holidays
Our Client Account Managers will be available to assist you over the phone between the hours of 10am and 7pm (PST) on all 5 weekdays.
Out of working hours, you can still email your client account manager at customercare@answerforce.com
How long does it take to set up my account?
All accounts come with a basic message taking script right off the bat. You can start immediately after you receive your AnswerForce account number. In case of custom scripts, You can reach out to our team of account managers over the phone or email and get your account live within 1 to 3 business days.
How can I track my account status?
Once you receive your account credentials after signing up, you can access your account online.